Discussion in 'Audio Visual' started by Gibbon, Oct 28, 2012.
Hey Gibs, how did this go? Get it sorted?
Yup, eventually. The retailer ordered me a new one, but with a 3 week wait. Well, actually they couldn't tell me when it would come in. After 1 week it was "should be here in 2 weeks". Didn't fill me with confidence.
I wasn't at all happy with their customer service - over the course of the saga I called 6 times to tell them about the damage, find out when the replacement would arrive etc, each time to be told someone would call me back, but nobody did - so I opted for a refund instead, and we'll start again with another retailer.
Thanks for the offer of help too, much appreciated.
All good now, I just won't buy anything from this particular retailer again. The damage to the TV may or may not have been their fault, but it gave me a good look at their nonexistent post-sale service.
You've exercised your consumer rights well. I would have opted for the refund also.
haha i'm surprised there haven't been more of these stories!!!
I used to work for the Panasonic distributor out in Seven Hills in my uni days, and the height we used to pull these off the conveyor belt and the free fall drop onto chep pallets is really surprising!
They would of always pack extra boxes in the containers just for any handling mishaps!
I have religiously never considered Panasonic after working there. Not to say it doesn't happen everywhere else
Shit deal mate, sorry
I presume people either just accept it if the unit works fine or don't even actually notice it.
I watched that without sound, which may have explained my confusion, but why the hell would you stack containers like that? Was it a joke? Seems retarded!
Had the same thing happen with a Samsung 60" from Harvey Norman.
Spent three weeks waiting for it to come in, then upon un boxing noticed a curve in the bezel and a massive curved crack in the glass.
Got on the phone to HN who agreed to replace it straight away. Was very lucky that they had ordered another unit at the same time as mine so there was no wait to get the replacement.
With the new consumer laws, the retailer is very much obliged to replace faulty or damaged goods.
I am sure that the ACCC is just waiting for someone to slip up, so thy can make an "example" of them
As I used to repair Plasma/LCD TV's, it actually happens a fair bit. Freight companies are the biggest issue, most don't give a shit and don't read the labels. We had a replacement panel come in with two holes right through from where a fork lift stabbed it, the freight company still delivered and didn't stick around to get paperwork signed. This national freight company lost the contract.
As the TV is brand new, you are entitled to a replacement on the spot however, if they don't have one in stock, you have to wait. Refund should have been offered but from memory, is not a right/entitlement.
You also have to tread a fine line, going gang-busters on the retailer can quickly see you blamed for "Bending" it.
Always check things before leave the store or on bigger/expensive item, get it delivered. It covers your arse more than you think.
Hope mine is not bent.
Myer have 20% off tv's so picked up one today for $1919
Looking forward to seeing this bad boy in all it's glory!