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REVIEW MyRepublic Regional WA

Discussion in 'Networking, Telephony & Internet' started by mibberz, May 3, 2018.

  1. mibberz

    mibberz Member

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    so, i signed up for the gaming package, 3 months ago, sounded too good to be true, i came from Belgium with a 25/25 internet, couldnt wait for 100/40

    so, they are a optus reseller, and everyone knows now that all there data is routed thru Sydney.

    i live in Kalgoorlie, my internet goes to Perth then Sydney, my ping is average around 68, and my sync speed is 55/25 with a real speed of 18/20 during off peeks, peek it gets up to 35/22
    Last Result:
    Download Speed: 18500 kbps (2312.5 KB/sec transfer rate)
    Upload Speed: 24172 kbps (3021.5 KB/sec transfer rate)
    Latency: 69 ms
    Jitter: 1 ms
    5/3/2018, 8:46:57 AM

    so i spent 3 weeks waiting to say why i cant game or even watch netflix in HD (i dont get why my netflix goes out of audio sync but if i connect to my neighbors wifi it is fine) and today they called, at 7am so after 90 minutes of talk back and forth i found out the following.

    1. My Republic will have a node in 3 months in perth so i only have to wait 3 months to go back to gaming.
    2. They said my speed was because my node is in the Co-Existence period, they dont even know why they sold me the NBN100 plan
    3. They offered to down grade me to a 50/20 plan if i sign up for another 12 months for the exactly the same price.
    4. They cant explain why my neighbor is syncing at 89/36 with his Telstra NBNco

    so now i just have to sent thru a TIO request as the magic 3 weeks has happened, it sucks as my friends love MyRepublic in Singapore and Nz
     
  2. caspian

    caspian Member

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    your node would 100% be within the coexistence period, because the first sites don't come out of coexistence until next week.

    that is a bullshit copout though, when your download speed is only around 1/3 of what your sync speed can carry.

    very generous of them when they are only pouring 18.5Mbps of data into the tube.

    simply because every line is different, and there's no guarantee at all that two lines of similar length will offer similar performance. your modem alone could vary your sync speed by 30Mbps compared to your neighbour if you pick one with a poorly performing chipset.
     
  3. summoner

    summoner Member

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    Log into your modem and post up the sync information and it will let us know what your actual line speed is.
    Speedtests are all good and well but modem stats will give a better insight
     
  4. caspian

    caspian Member

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  5. summoner

    summoner Member

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    Apologies missed that bit.

    As previous person said the co-existence excuse is rubbish as that would affect router sync speed not actual through put. If your router syncs at 55mbit then there's no reason you shouldn't be able to achieve that other than the fact that they haven't bothered to get much CVC at the POIwhich leads to congestion. I'd suggest trying someone else like telecube or ABB which can do month to month without contract to see if things improve.. or Telstra who tend to have plenty of CVC at their POI's
     
  6. caspian

    caspian Member

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    interested in the latter... what leads you to think that Telstra resource their CVCs relatively well?
     
  7. summoner

    summoner Member

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    Scale, they're the biggest RSP out there and have the means to buy more.. they are also consistently 1 of the better ranked providers when websites such as ITnews post about average peak time speeds which is where cheaper providers fall over.
     
  8. elcarter1

    elcarter1 Member

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  9. caspian

    caspian Member

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    that doesn't mean they do, though. Optus are the second biggest RSP in the country and look at their reputation.

    I have not looked at that ranking, I agree that cheaper providers have to be cheap somewhere, but I certainly don't automatically associate size of organisation with good CVC resourcing.
     
  10. summoner

    summoner Member

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    But the fact is they do. Before NBN adjusted their CVC charges to provide extra bandwidth they were topping the lists. Even now as other providers have caught up they're still up there but the gap is far less than it was.

    I get the internet doesn't like to think much of Telstra (Esp on WP) but they are 1 of the best providers out there, especially compared to garbage like myrepublic, dodo, TPG etc.
     
    Last edited: May 8, 2018
  11. caspian

    caspian Member

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    thanks for your response. regrettably I'm going to have to bow out of conversation for personal reasons, I was more just interested in how that belief made it to the standard of apparent knowledge or fact based on perception alone.
     
  12. dragonFLAME

    dragonFLAME Member

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    Give another ISP company a go.

    If your not getting the full line sync they haven't purchased enough CVC on the POI you connect to.

    Cheers
     
  13. caspian

    caspian Member

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  14. dragonFLAME

    dragonFLAME Member

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    but if you do a speedtest in the AM then in the PM and the results are different by 20mbps it's the CVC.

    DNS/routing could affect it but generally not.
     
  15. caspian

    caspian Member

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    perhaps, there are plenty of things inside and past the ISP's network that can cause the same effect. the only way to tell with any degree of confidence would be to have access to two connections, identical save for the ISP, to compare between. even then you still can't tell what's happening beyond the two ISPs, you'd just have a strong indication.

    what helps is when providers like ABB actually put their money where their mouth is and publish their CVC utilisation stats.
     
  16. dragonFLAME

    dragonFLAME Member

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    Aussie BB will be brought out in 12months. They have deep pockets and spending huge on CVC, trying to get every customer under the sun to join - but different convo.

    I kinda agree but I mean sync is sync and CVC is CVC. You can't hide behind poor CVC with a great sync.
     
  17. caspian

    caspian Member

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    the point remains that CVC is just one potential bottleneck to bandwidth. it's just the one that everyone focuses on because they have heard the term. the ISP needs to resource sufficient end to end bandwidth to ensure good peak hour performance, and CVC is a single component of that.
     
  18. callan

    callan Member

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    This is always my fear. It's happened to me with banks (Challenge, Bank of Melbourne), and ISP's (Labyrinth Connections under Matthew Bretherton, Internode, Westnet).
    I've only recently been able to finalize my separation from Telstra but with the majors, particularly TPG hoovering up the smaller ISP's like a Telecom version of hungry hungry hippos it will eventually happen. Promises will be made that "Nothing changes, they want us to run as a satellite " but 6 months later the rot has set in and I'm off to jump off the sinking rock to a new one - This time like a Telco game of Frogger. Does it mean that I should just cave in, go with the major incumbents and suck it up? Nope, I just own my own domain for email, farm it out to another company and don't get locked in by long-term contracts. Guess I've always been a fringe-dweller.

    Callan
     
    Last edited: May 10, 2018
  19. dragonFLAME

    dragonFLAME Member

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    I understand. I work for a smaller ISP.

    Router / NBN (CVC) / IP Transit / Peerings / ect.

    Any ISP worth there salt will already have decent IP Transit for anything that you can't get from peering. (PerthIX/WAIX/MEGA/ect)

    Now assuming that everything pass the NBN is good, it will be the CVC which is very easy to test. PM/AM testing. If everything pass the NBN isn't alright, go with another ISP because they don't know what they are doing.

    DNS issues (pretty much peering/BGP filtering) are easily I identified by testing over 4G and your NBN and seeing where they go. Raise it with your ISP to fix and boom sorted.

    As for AussieBB they have put on alot of customers and dumped a shit ton of money on CVC. They must have deep pockets ;)

    Cheers
     
    Last edited: May 10, 2018
  20. caspian

    caspian Member

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    personally I'm hoping that ABB can be the new Internode and continue to offer a premium product for the market that is willing to pay a little more for decent service like decent bandwidth and quality onshore support.

    that said, I don't think they spent that much on CVC. the industry moans about it as an easily demonised target, but Telstra AGVC access cost a fortune too, it was just a lot less visible. the cost of doing it properly in terms of CVC resourcing is about $8 a month per user, which is insignificant.
     

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