I must confess i started my career working in ISP support, but im perplexed as to why this is happening. I have Internode NBN. FTTC Since getting it installed (I didnt immediately draw the correlation) as soon as I hear it rain hard, the internet stops working. it'll be gone for about 3-7 minutes. And then it will continue working (with no degraded speed from what I can notice). Why would this be? It might make sense that it drops when it rains and doesnt come back. But the fact it comes back is unusal? Appreciate my next steps in terms of troubleshooting. Trying to avoid any "NFF Tech Callout Fees"
You would think so - but then why would it start working a few minutes later presumably while still raining hard? Usually water logged damage waits for the rain to die down or stop and for a little bit of time for it to dry out. The fact it goes out then comes back 5 minutes later doesn't fully preclude this but it does make it a bit peculiar.
A guess would be that it takes a few minutes to fail over to a backup system - the fault may be further upstream. I have a similar problem but I'm on HFC, whenever we have decent rain we lose connection. A few hours after the rain stops it comes back. If it is prolonged drizzling rain it's fine, it is only just the big downpours where it goes out.
The whole fttn/ fttc using old garbage copper is peculiar... But hey there could be something else.. that is just my go to...
what changes with the LEDs on the NBN NCD when the issue occurs? specifically the DSL and link LEDs? (latter looks like two chainlinks.)
this is very peculiar as there would be a piece of equipment getting very wet that shouldn't... if you can log the faults and downtime..maybe ask your neighbours if it happens to them.. all of you get on your respective RSP's to escalate it then it "might" get fixed
Had the same thing in Mosman with HFC. Heavy rain and the net would go down for a day or so. Once it dried up the service would restore.
and heatshrink, else that moisture will find a way inside the sheath for sure and many months down the track
Similar problem at my business. Fttn and copper to mdf and then to my strata. Was the copper to the mdf. Last few feet were cut and replaced and all good.
A search for "NBN rain" produces many many results... gotta love relying on old copper! Old building, old wiring? Some may disagree, but I highly doubt every pit has been "repaired" by NBN too. If it's not sorted eventually then; https://www.tio.com.au/ https://www.acma.gov.au/if-you-have-problem-nbn JSmith
To be fair to the copper... My folks place in inner Brisbane - Red Hill, the copper there is what was put in, in the 70's, the ol PMG days, it's been as reliable as anything - far better than my place in a 17yo estate. I guess if you dont put joins in at every pit - and only when you need to, its fantastic.
We have the exact same thing here in adel Any heavy localised rain over our house = lost sync. It comes back within a few min sustained heavy rain = lower speed and a few dropouts a day We have fttn with an overhead leadin What do your modem logs look like when it drops out? Does it just go offline? Does the up/dl sync speed go down until it drops out? with ours the ul would drop from 40 to 25-30 in the space of 5 sec before dropping out we’ve had techs out at least 5 times since April (but it’s always happened in the 3 years we’ve lived here) i sprayed the Telstra box on our eaves that the leadin goes to with a garden hose one day and our internet dropped out in the same way as when it rains The last tech replaced the leadin cable and redid the connection so hopefully it’s fixed now I haven’t had time to redo my test My advice try pouring water on it
