Maybe someone can throw me a bone here. Watch this video: This issue has been ongoing for quite some time. It's random as to when it happens, with seemingly no reason. It can happen when I'm actually using it, or I can wake up in the morning with it dead. And it's been randomly happening for over a year, with seemingly no resolution in sight. Once I left it and called my RSP, and 48 hours later, somehow, the NBN tech reset it from the distribution box (or exchange, or wherever). Usually, I have to either whack it as per the video, or unplug the power for a period of time (sometimes it's 5 seconds, but sometimes I've had to leave it unplugged for 10 minutes). I personally think it's a hardware fault, and the NTD needs to be replaced. Usually percussive maintenance fixing a fault is an indicator of a dry solder joint or some other bad connection, but I'm having trouble convincing anyone else of this. Anyone seen anything like this? Anyone work for NBNco that can give me a clue? Bueller? Bueller? Bueller?