need help to RMA my GPU with MSI

Discussion in 'Video Cards & Monitors' started by echineon, Sep 30, 2011.

  1. echineon

    echineon Member

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    Hi everyone, I've been using this card for about 6 months now and recently experienced artifact (cross-check white boxes) and screen lock down when I play games. It's fine if I put the clock back to default but would prefer it functions as said on msi's specification. Bought from umart but I would prefer to RMA my card with msi. I have already got RCA number but not sure which post service should I go with. Can anyone share their experience and recommend an option for sending the card please? I'm thinking about using Registered Post or AAE but welcome any other suggestion.
     
  2. firewizard

    firewizard Member

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    Sorry to hear that - if you want to PM me your details ill let our courier organise pickup for your card.
     
  3. snappy1

    snappy1 Member

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    Nice MSI:thumbup: I think I'll buy MSI gpu's in future, that is a great service
     
  4. C-BuZz

    C-BuZz Member

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    I agree, +rep for Msi!
     
  5. OP
    OP
    echineon

    echineon Member

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    Good god, that's just beyond the kind of response that I would ever expect. :thumbup: :thumbup: and wish I was genetically mutated to give you more thumbs. :p PM sent mate, will let everyone know how it turns out so people can + more rep. :D
     
  6. Bold Eagle

    Bold Eagle Member

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    Well awaiting the resolution before any thumbs up to the rep but baseline response looks very promising!
     
  7. n3wbi379

    n3wbi379 Member

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    I had to rma a gtx580 last month.

    Snt it via aust post with registered.
    Got a new card with a week.

    Great service. :thumbup:
     
  8. kripz

    kripz Member

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    Where is it posted to? How many years is MSI warranty on mobos and graphic cards? Considering purchasing MSI graphics cards from now on, already own an MSI mobo.
     
  9. firewizard

    firewizard Member

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    Our RMA centre is in Sydney.

    We have 3 years warranty for both our VGA and MB.
     
  10. opAsx

    opAsx Member

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    I have the same card, I run mine at stock, do you notice yours is incredibly loud?
     
  11. Garido

    Garido Member

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    Nice work there rep. Is Agg able to give him a title if he's an official rep? I like the idea of reps assisting us rather than just churning out spam. Keep it up firewizard. I'll definitely consider your MSI products in the future.
     
  12. OP
    OP
    echineon

    echineon Member

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    It's up to your fan settings mate, but at 100% fan speed it's a leaf blower :wired: I ran mine at stock most of the time too because whenever it's on OC mode (768clock) it started playing up and all kind of errors throw up. Just RMA now since I have the time to do so and in preparation for BF3. :D

    Agree with garido, should have him a bit of title to distinguish. To be honest when I saw his response I first thought it was a troll attempt. :lol: then I had to went on and checked his thread and post. Turns out the real deal :thumbup:
     
    Last edited: Oct 2, 2011
  13. stranger2502

    stranger2502 Member

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    quick question do you need to register msi cards for 3 years warranty ?
     
  14. firewizard

    firewizard Member

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    Nope - an invoice is fine afaik :)
     
  15. Anisawrus

    Anisawrus Member

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    great im glad to know my MSI 570 should it die is fine for a while yet XD :thumbup: rep to fire btw
     
  16. stranger2502

    stranger2502 Member

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    thanks fire for that :thumbup:
     
  17. Frag

    Frag Member

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    Good to see another rep here, better yet one that is willing to help out.

    I have an MSI card, and will definately look toward MSI in the future with such service :)
     
  18. OP
    OP
    echineon

    echineon Member

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    UPDATE

    Got courier came over today to pick up defective card, the rest is pretty much usual RMA process but will update regardless. Big thumb up for firewizard. :thumbup:

    PS: Also recommended my mate yesterday to buy MSI graphic card :D
     
    Last edited: Oct 5, 2011
  19. consumer

    consumer Member

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    Very nice to see companies looking after their customers :thumbup:
     
  20. Bold Eagle

    Bold Eagle Member

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    It's called "future investments", a lot have read the thread and will remember MSI!
     

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