need help to RMA my GPU with MSI

Discussion in 'Video Cards & Monitors' started by echineon, Sep 30, 2011.

  1. hippyhippy

    hippyhippy Member

    Joined:
    Apr 1, 2004
    Messages:
    6,973
    Location:
    Sydney
    Did the same with a 280x .. No fuss, just rocked up and got a replacement. I'll definitely but more msi stuff.
     
  2. funx

    funx Member

    Joined:
    Oct 14, 2003
    Messages:
    29
    Location:
    Melb
    Well it cost me $15 to send it to them but they sent back a working card.
     
  3. EXPON

    EXPON Member

    Joined:
    Jan 18, 2004
    Messages:
    1
    Just to ad to the list. I had an MSI GPU that died 2 weeks before th warranty expired. There was no issue with the return and repair process. It took about 3 weeks and I was quite happy with the outcome. Much better than the monitor experience I had with Dell.
     
  4. the_antipop

    the_antipop Member

    Joined:
    Jun 11, 2005
    Messages:
    1,806
    Location:
    Gold Coast
    Just thought I'd add to this list.

    I've had to RMA my R9-290 twice. First time I received a new R9-290 within a week. I believe I sent it away on Tuesday, on Friday I got my new card.

    The second time around took a little longer. I was told my MSI Australia they had none in stock and they had to send it back to Asia. It took a little over 3 weeks, but I just received my card via Startrack then, and it is a R9-390 8GB. So they replaced it with an equivalent card.

    Can't speak highly enough of MSI. Awesome customer service.
     
  5. WJR

    WJR (Banned or Deleted)

    Joined:
    Mar 11, 2005
    Messages:
    860
    Location:
    Barrelaide
    Thought this was the best place to post this, I had my GTX 980Ti die in a cloud of smoke but didn't have the receipt for it. I thought I'd email MSI anyway and see what they say and a helpful bloke called Wayne gave me a RMA number!

    So I've sent it off this morning and will see what happens. Very impressed with MSI so far and if they do send me a replacement I will be sure to buy their cards in the future.
     
  6. WJR

    WJR (Banned or Deleted)

    Joined:
    Mar 11, 2005
    Messages:
    860
    Location:
    Barrelaide
    Got a working card back, MSI had my dead one for 1 day before sending a replacement back via Star Track. Very impressed with the level of service. :thumbup:
     
  7. AFireInside

    AFireInside Member

    Joined:
    Apr 29, 2004
    Messages:
    610
    Location:
    Melbourne
    Bit of a thread bump but just thought I'd pass on some information. Plenty of sites saying MSI will still accept warranty returns if you remove the cooler but apparently that only applies for the USA.

    I confirmed with MSI Australia that their warranty will be null and void if the cooler is removed so looks like EVGA is still the only option.
     

Share This Page

Advertisement: