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SOLVED No 2K/4K avail on 6500XT issue

Discussion in 'Troubleshooting Help' started by vladtepes, Feb 9, 2025.

  1. vladtepes

    vladtepes Member

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    My dad just bought a new monitor and the system is telling him the best available resolution is 1920x1080.

    I looked at his system specs and can't see why it can't get higher than that, up to 4K.
    I would have expected it to default to 3840 x 2160.

    System is:
    MOBO: MSI MAG B660 TOMAHAWK WIFI DDR4
    CPU: Intel Core i5-12400F
    GPU: AMD Radeon RX 6500 XT
    Monitor: Samsung 32" ViewFinity S70D UHD Monitor
    Connection via HDMI.
    O/S: Windows 10

    I can't see any inherent incompatibility or reason for the resolution issue.

    I think he used the old HDMI cable so I suggested he find and try the new one which came with the monitor.
    I am hopeful this will fix it.

    If it doesn't are there any suggestions as to what he can try?

    Thanks.
     
    vladtepes, Feb 9, 2025
    #1
  2. danyell

    danyell Member

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    Display port cable instead?
     
    danyell, Feb 9, 2025
    #2
  3. OP
    OP
    vladtepes

    vladtepes Member

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    He doesn't have one but I may have a spare so I'll try that.
     
    vladtepes, Feb 10, 2025
    #3
  4. Agg

    Agg Lord of the Pings

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    Standard HDMI cables support 1080i. "High Speed" HDMI cables are needed above that. My bet is on the old cable being, well, old.

    https://www.hdmi.org/resource/cables

    The Standard HDMI cable is designed to handle some earlier consumer applications, and is tested to reliably transmit 1080i or 720p video. Most of these cables have been replaced by the High Speed HDMI Cables but there are still some in the marketplace and consumers should note while fine for some uses, they don’t support the later resolutions, refresh rates and bandwidth requirements.
     
    Last edited: Feb 10, 2025
    Agg, Feb 10, 2025
    #4
    danyell and VirtualNinja like this.
  5. OP
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    vladtepes

    vladtepes Member

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    Yep the HDMI cable solved it.
    Cheers all
     
    vladtepes, Feb 10, 2025
    #5
    iodine, brayway, danyell and 1 other person like this.
  6. OP
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    vladtepes

    vladtepes Member

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    How do I mark as solved?
     
    vladtepes, Feb 12, 2025
    #6
  7. Agg

    Agg Lord of the Pings

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    I can edit the thread and add the tag.. and have done so now. :) Glad to hear it was an easy fix.
     
    Agg, Feb 12, 2025
    #7
    vladtepes likes this.
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    vladtepes

    vladtepes Member

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    As an aside I saw my own TV recognised as 60Hz (it's 120Hz native in specs) - seems I have an HDMI2.0 cable and need an HDMI 2.1.

    I'll double my refresh rate and probably not even notice :)
     
    vladtepes, Feb 19, 2025
    #8
  9. danyell

    danyell Member

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    gaming you will!

    i went back to 60hz, no vrr/g-whatsit temporarily recently; my oh my it sucked

    my son's cheapie monitor at 100hz vrr is amazing vs 60hz vsync on or off, on any monitor

    144/165 is the tits, the e-sports oriented monitors at 360+ must be insane
     
    danyell, Feb 19, 2025
    #9
    OCMunkee likes this.

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