Discussion in 'Audio Visual' started by aokman, Oct 3, 2018.
Ouch that's gotta suck. Warranty support should be pretty painless
It's under a year old so no issues to fight there, it's just having to go through it again Was thinking maybe get a refund and grab a CX or they can just replace it with a CX
Go the GX lol
Awesome looking screen but mine is sitting on a entertainment unit with no chance to wall hang because I have a window behind it.....so definitely needs to come with a stand
Dammit that is annoying! I assume it is related to the column driver / baked into the panel itself? Id be pissed if that happened out of warranty
Yeah probably something like that. They didn't tell me last time what the issue was, they just sent out service people to replace the panel part of the TV. When it happened last time with my C7 it was actually 2 months past the 1 year warranty period, they were great at replacing it, asked me for purchase date but weren't bother by the fact it was two months out of their one year warranty.
This one is in warranty by a month so should be all good. Working from home certainly helps with not having to schedule a day off from work.....can at least thank covid for something heh
Ok repair booked! LG are so good and easy to deal with for warranty issues. Took all of three minutes on chat, repair person booked to call within the next 24-48 hours to book in a time to repair.
I've got a 55B7 that's going strong 3 years now, but I wonder about when it'll be time to replace it - they all seem 65"+ these days and that's just too big for the wall I've got mine mounted on
Wife hates the 75 and 86.... ahahaha it just keeps on getting bigger
We're gonna need a new wife
This might help people to get the most out of their LG C9/CX Oled when using the new PS5: https://www.patreon.com/posts/43825650
I think with ACL, I'd argue that would be fair to request a free repair up to year 4.
This isn't a cheap and nasty TV, but a top of the line TV that costs over $3k.
I'd expect a TV to last at least 4 years.
LG are banking on consumers not exercising their rights with a pitiful 12 month warranty. Hisense offer 3 years standard.
Personally I'd be thinking along the lines of 5 years and even maybe 8. I'd certainly be more than happy to argue with them up to 5 years.
Absolutely no way 12 months is acceptable.
Seems to be a tactic these days
look at cars as an example. VW, BMW and the like have only just moved from 3yr to 5yrs. Hyundai and Kia are throwing 7yrs around like free lollies at a Dennis Ferguson play party.
LG know the consumers rights. they'll cough up where and when they have to.
Hisense are banking on people not keeping or losing their receipt. therefore not needing to worry about any warranty.
I suppose it's a cost vs benefit strategy.
LG could sell more TVs if they offered 3 years warranty but the probability of warranty claims will also increase. Hisense is the upstart, as was Hyundai when the
Merc has gone to 5 years, BMW and Audi have stuck with 3 years (for now).
Hyundai were the first manufacturer to offer 5 years but they haven't moved from 5 to 7. Kia is Hyundai's budget brand but offers 7 years.
Interestingly Audi & Hyundai sells their cheaper sub-brand with a longer warranty (VW/Skoda & Kia). For that matter Lexus does also.
Other than cars, I can't think of another product that offers a longer warranty on their budget brand compared to their premium brand.
probably its human to note only those products that affect or interest you.
i just went to goodguys site, looked at freezers because it only had 21 items.
a "chiq" $300 had a 3 yr and the westinghouse $1.8k had a 2 yr.
its not widely recognised, but its out there in lots of consumer items
That's different from what I am alluding to.
In your example, yes CHiQ is cheaper and has a longer warranty than Westinghouse, but Westinghouse doesn't own CHiQ.
In terms of whitegoods, BSH Group owns Bosch and Siemens (as well as Neff). Bosch is cheaper than Siemens. Their products are very similar, some say exactly the same, other than the design. Bosch offers a 2 year warranty and Siemens 5. The way it should be.
still, its a tactic to draw buyers in for many consumer goods irrespective of badge
Covid lockdown set them back a few days, but I'll get my replacement LG C9 65" screen this Friday. LG are so good to deal with
Vincent gives us the low down on the new 2021 models, well only the name really : p . Looks like it will be called the C1.