About a month ago, a thread in OCAU made me aware that Optus had activated their ‘Miss Call Service’ on my phone without my consent/knowledge. Now they have an identical service, with new name that's been enabled on my handset without my consent. Note: I’m currently on a $30 plan with them, there is no contract at the moment. The thread: http://forums.overclockers.com.au/showthread.php?t=320061 Optus’s info page on their Miss Call Service http://www.optus.com.au/portal/site...f00VgnVCM1000006801540aRCRD&vgnextfmt=default This feature is probably useless for most people since you don’t need a carrier to tell you that someone made a miss-call on your handset. So I disabled it by calling 159 using the handset. Yesterday a friend made a miss-call and I received this SMS from Optus: “0421xxxxxx called. No Voicemail message was left. For more information on this feature, freecall 147 from your mobile phone” WTF? I’ve disabled this service a month ago and now its ON again? The 147 number told me this is the ‘Voicemail Call Recall’ service and to deactivate it, I HAVE to call Customer Service… hmm, their Customer Service people are a lonely bunch and don’t get much chance to talk to people it seems Optus’s info page on this new feature: http://www.optus.net.au/portal/site...f00VgnVCM1000006801540aRCRD&vgnextfmt=default Screenshot http://imagestore.ugbox.net/images.php?view=0df8a11dc838695bb2d0443a7ef19d9b And so I called their Cust Service and deactivated the service. The guy on the other end gave some interesting explanation. I don’t remember what he said word-by-word, but here’s what he said: Me: Is this ‘Voicemail Call Recall’ the same as the ‘Miss Call Service’, cause I disabled that service a month ago. Optus: Yes, but the Voicemail Call Recall is tied to your Voicemail service. (note: I use their Voicemail service but never requested the Call Recall to be turned on) Me: Is this new service free? Optus: Yes Me: Does it cost the caller though? Optus: Yes Me: Tell me, is this new service enabled by default? Optus: Many people have it turned on, but I can’t tell you how many. Are you not happy with it? (note how he avoided the question and gave me an unrelated answer. Realising that even though I rephrase my question very carefully, he’d probably avoid telling me the answer anyways, I didn’t ask further) Me: No, I’m not happy to have to call to cancel something that I didn’t ask to be enabled. Optus: We’ll make a note about your request on your account details here. So, Optus now have two services which are basically the same, but with different names. You may want to check if yours is turned on by calling 147 and deactivate it. Be sure to ask the Customer Service people if this service is enabled for everyone, by default.