PC Randomly Freezes and then works normally 10 seconds later

Discussion in 'Troubleshooting Help' started by SneakyKat, Feb 28, 2020.

  1. SneakyKat

    SneakyKat Member

    Joined:
    Dec 17, 2019
    Messages:
    4
    Hi Guys,

    Specs:
    Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
    24576MB RAM
    NVIDIA GeForce GTX 1080 Ti
    Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
    CT500P1SSD8 (500GB Crucial M.2 SSD)
    ST2000SM001-1CH164 (2tb Seagate HDD)
    650w Silverstone 80+ Gold
    ASUS TUF B360M-Plus Gaming; BIOS - 2601 (type: UEFI)
    Cooler Master Universal CPU cooler
    NVIDIA GeForce GTX 1080 Ti Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

    So, I've had this issue as long as I've had my 1080ti. Previously, I'd never had any issues of this sort.
    My computer will randomly freeze, the audio continues as usual, and then the screen eventually catches up.
    The freezes would last anywhere between 3 seconds to 10 seconds. The computer usually blue screens once out of every three freezes (approx.)
    It'll freeze whilst doing most anything; Using Chrome, playing games, idling (nothing open).

    Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    What Failed: nvlddmkm.sys
    At one time I've had the error code: 0xc000021a, but haven't had it since.
    Event Viewer: Shows no errors at the time of the freeze.

    I've tried reinstalling/uninstalling the Nvidia driver - to no avail
    Tried older and newer drivers.
    Updated BIOS.
    Windows is all up-to-date.
    Tested RAM and CPU - No Errors
    Benchmarked GPU & CPU with great temps. (No higher than 70)


    I'm pretty new to the IT community, so I've probably missed something.

    Thank you x
     
  2. de_overfiend

    de_overfiend Member

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    2,449
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    Gold Coast
    video cad is suspect - replace with new and see if the problem persists

    also did you use the nvidia driver remover program when changing drivers?
     
  3. OP
    OP
    SneakyKat

    SneakyKat Member

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    I’ve used DDU a bunch and have tried as well. Can’t exactly go buy another 1080ti haha. Is the nvidia driver removers program different from ddu?
     
  4. de_overfiend

    de_overfiend Member

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    yeah DDU is what i meant

    if you got 0xc000021a BSOD then somthing is definately amuck with your operating system

    If it was me id backup/format/reload

    try sfc /scannow in cmd prompt with admin privileges. If it says there are errors that were unable to be fixed then its definitely backup/format/reload time

    do you have a spare hdd to fresh install on? Also before doing any of this create yourself a 1909 win10 iso and make a bootable usb out of it so you can reinstall without having to do all of the feature updates again
     
  5. pwlm1975

    pwlm1975 Member

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    Lockdown, baby!
    What card did you have prior, before the issue started?
     
  6. OP
    OP
    SneakyKat

    SneakyKat Member

    Joined:
    Dec 17, 2019
    Messages:
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    Just re-installed windows. Haven’t had a chance to install everything and test yet.
     
  7. OP
    OP
    SneakyKat

    SneakyKat Member

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    I had a 760 2g. But since I’ve reinstalled windows, I shouldn’t have to worry about that.
     
  8. Cryogenic

    Cryogenic News Monkey

    Joined:
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    Adelaide
    Without considering the BSOD information the symptoms would have me thinking mechanical hard drive issue. Then I saw your specs and looks like you have one. If it still does it after the reinstall, pull that drive out if you haven’t already
     
  9. ShadowBurger

    ShadowBurger Member

    Joined:
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    Messages:
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    Location:
    Melbourne
    What you describe sounds like the nvidia driver crashing and restarting itself, sometimes without success.

    I point my finger at your 1080ti since the issue started after it went in

    Where do you live? Might be worth seeing if you can lend a card to test with
     

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