hehe. not going your way today haha. I got my 480 feser brand spanking new and it comes banged an ddinged and i bought a feser 240 3rd hand without i spec of dust on it But yeah definitely complain to who you bought it from. Where was it btw? I thought nobody in Aus stocked feser anymore. PS: IF you really want that 920 that badly... Spoiler you can buy mine.