PSU went POP, Household Fuse Box!!!

Discussion in 'Troubleshooting Help' started by FNQer, Oct 2, 2018.

  1. FNQer

    FNQer Member

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    so, working fine last, yesterday.

    come home, press switch, pop, household dark, fuse box.

    too scared to do anything with that PSU. got a replacement by taking out a PSU from another household PC, and rig is working fine.

    would the PSU be fubar, and warranty claim?

    ----------------

    i have just created a ticket with Corsair. option - faulty PSU, tested with another PSU...

    never had to RMA anything before, did i mention the war, shite what's next?

    just wondering if I have jumped the gun, by assuming the loud pop was its death?
     
    Last edited: Oct 2, 2018
  2. pwlm1975

    pwlm1975 Member

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    I sure as Hell wouldn't be risking it on a "just making sure" hunch. Next time the whole PC might be gone.
     
  3. OP
    OP
    FNQer

    FNQer Member

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    yeah, it was a relief to find that all hardware components are fully functioning, simply replacing the PSU.

    and i haven't gone near the popped PSU, it's about to be boxed.

    the loud pop, nearly knocked me over, that surprised. then stumbling through the house in the dark, stumbling to the fuse box...the anxiety of thinking i've blown some hardware components.....good little fright.

    just checking, but is the cabling a little different between the replacement Corsair HX750i and popped HX1000i? i think I replaced its power cables and PCI-E cables when I quickly rebuilt the PC with the replacement PSU. the popped psu is/was only 6 months old....
     
    Last edited: Oct 2, 2018
  4. ruffdayz

    ruffdayz Member

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    Probably just a capacitor letting go in spectacular fashion.

    I've had a flame shoot out of a PSU as a caps let go before now... that was ... well... interesting.
     
  5. OP
    OP
    FNQer

    FNQer Member

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    wow, where's my fire extinguisher, now?

    learned some lessons, one have a torch handy now, though my smartphone worked to provide light.

    hey, what's the Corsair's RMA process, you have to pay freight to Taiwan?
     
  6. adamsleath

    adamsleath Member

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    the cx type from corsair huh? interesting.
     
  7. Catweazle

    Catweazle Member

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    Did you purchase the PSU new? If so, and it was a half-decent vendor, they might handle the warranty claim for you.
     
  8. Matthew kane

    Matthew kane Member

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    RTR warranty should be within the first 2 years.
     
  9. OP
    OP
    FNQer

    FNQer Member

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    Alas, MSY
     
  10. ruffdayz

    ruffdayz Member

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    Not sure with Corsair (never had an RMA with them).

    Doesn't it normally get RMA'd with Corsairs local Aussie Distributor?

    hahaha yeah when she went bang.. that was a showstopper. Was one of those cheap no name brands.

    Glad that the days of AT power supplies are dead and buried though... nothing more enlightening that zapping yourself with a 240v switch.
     
  11. OP
    OP
    FNQer

    FNQer Member

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    i've never RMA. maybe returned a dish to the kitchen once.

    anyway, created a ticket with Corsair Support, see what they gotta say.

    yeah, a little frazzled, though chuckling to myself, when I came home and switched my PC on....a little paranoid, still today.
     
  12. elcarter1

    elcarter1 Member

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    Corsair aint too bad. The postage there sometimes mitigates the desire t RMA a cheaper PSU.

    They should cover the postage back if it's deemed faulty. Id say likely ;)
     
  13. OP
    OP
    FNQer

    FNQer Member

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    haven't got a response from Corsair, after raising ticket 3 days ago.....
     
  14. dasa2

    dasa2 Member

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    Corsair had me send my TX750 back to them in china which cost $80 for registered post.
    Place of purchase had shut down.
    They replaced the PSU with a TX750v2.
     
  15. Bold Eagle

    Bold Eagle Member

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    There is normally a 'smell' when there gone you can't miss it - a bit like burnt ozone.
     
  16. OP
    OP
    FNQer

    FNQer Member

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    no smoke, no smell (got a cold...), just one loud pop, then darkness.

    did you raise a ticket thru their website - and how does it go from there? i read their T&C for Refunds/RMA. uploaded receipts and waiting for their response.

    I commandeered a PSU from household member's PC (it's my hand-me-down!), getting pestered for computer access and apparently my notebook is not good enough - looking to get another PSU, in meantime, agh.
     
    Last edited: Oct 6, 2018
  17. OP
    OP
    FNQer

    FNQer Member

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    been stuffed around, no response from Corsair, after enquiring 3 times over last week.

    where do i go?
     
  18. adamsleath

    adamsleath Member

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    ive heard of people actually talking to them on the phone to 'expedite' the rma ticket approval. there is always a bit of a process. and the turn around won't necessarily be a quick one . maybe a couple of weeks by the time any replacement gets mailed to you.

    not having dealt with corsair but i have also heard (including dasa post above) that thy'll require you to send the broken/faulty part back, probably at your expense although sometimes depending on conditions they cover the postage but not typically.

    ---

    basically talk to a real person at corsair and ask them to help you sort it out ;-); you may not even have to ship the item if you can actually prove it is kaput. like email a vid or somesuch. i've heard of this happening. it all depends on your discussion with corsair rma person.
    https://forums.whirlpool.net.au/archive/2587545
    i assume this is a real case...----^
     
    Last edited: Oct 8, 2018
  19. DarkYendor

    DarkYendor Member

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  20. OP
    OP
    FNQer

    FNQer Member

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    see what they say on Saturday....just gonna pack everything back in the box, and its receipt at MSY at 10:30 am Saturday.

    i recall pointing out that the large banner they had up in their store (many years ago) stating that they would only give 3 months warranty on their products - was not in accordance with the Trade Practices Act, and they just brushed me off. they got fined then $250,000. so, I know MSY has got hit with $1m fine from ACCC.
     
    Last edited: Oct 11, 2018

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