Hi, This might seem an odd ask, but whats the best way to lodge a support request to Internode about outages? Obviously I can call them... but my experience is that they don't really do anything other than bounce it to NBN. Who then say they've done a line test and everything is fine... So is there a good way to demonstrate my issues? We get regular outages at peak times; 845am, 430pm, 630pm etc... The router (supplied Technicolor) is up and connected, but ping tests on the routers to internode.on.net fail and then come back with high latency times. Request timeout for icmp_seq 39 64 bytes from 188.8.131.52: icmp_seq=3 ttl=57 time=37672.932 ms Is there monitoring or something my end I can use that they will believe and not just fob me off? Is this a congestion problem? Will switching to Aussie Broadband be better? Thanks!