RMA of Toshiba HDD

Discussion in 'Storage & Backup' started by ~Coxy, Jan 9, 2019.

  1. vk2fro

    vk2fro Member

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    I guess the only two players left now are Western Dig and Seagate.
     
  2. Matthew kane

    Matthew kane Member

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    Has nothing to do with Toshiba. If you don't buy from the right channels but 3rd party reseller mobs like Systemax you're bound to run into issues like this.
     
  3. OP
    OP
    ~Coxy

    ~Coxy Member

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    It's absolutely to do with Toshiba. Other mfrs have direct RMA no questions asked. Look up the serial# and you're golden.
     
  4. greencamel65

    greencamel65 Member

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    technically in Australia your warranty is with the retailer and not the manufacturer.....Having said that its still very poor form on Toshibas behalf for not providing any form of support. I know I won't be touching Toshiba products again after getting burnt with a few failures.
     
  5. macktheknife

    macktheknife Member

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    Contact ACCC & Fair Trading for your state and tell them Systemax refuse to honour their warranty. The only way they'd get out of it would be if it were a used item. This is exact type of shit MSY got absolutely rekt by the ACCC for doing.

    The problem will be if they aren't an Australian company. Then you might be screwed. But at least you'll have the ACCC/Fair Trading involved and they might be able to help you deal directly with Ebay or Toshiba. There's also a potential that Ebay might have some kind of responsibility since you bought it on their site but I have no idea.
     
    Last edited: Sep 11, 2020
  6. chook

    chook Member

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    Lodge a claim in VCAT/NSQ equivalent against the people you purchased from. Your contract of sale and warranty is with the retailer.

    They will then owe you the cost of the lodgement plus the drives. Have done before with 100% success. Make sure that you have all the details of your receipt, reasonable attempts to have them facilitate the return and their refusal.
     
    Last edited: Sep 11, 2020
  7. vk2fro

    vk2fro Member

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    I just looked up the warranty of my drive on the Toshiba.com website and it says out of warranty. Systemmax lied about the warranty. I wonder if this is a grouds for a refund, due to bait and switch? Supposed to be a 5 year warranty, yet the drive is only 2 years old. Perhaps the drives were used and just wiped and sold as new?
     
    Last edited: Sep 11, 2020
  8. McPoyle

    McPoyle Member

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    Cut your losses and move on. I tried to RMA with SystemMAX and they did the typical RMA manager is not in for 2 weeks. Then when I did get hold of him, he said send it in and we will assess and then make a decision. Easier and cheaper to buy on Amazon and shuck.
     
  9. vk2fro

    vk2fro Member

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    True. And add sustemmax to block list on ebay
     
  10. Matthew kane

    Matthew kane Member

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    Somebody needs to report Systemax to the relevant manufacturers that they are selling there products with the false advertising that 3rd party warranty is honoured by the manufacturer (which is not). Then report the mob to ACCC for misleading practises.

    Generally mobs like Systemax are IT reseller's, they purchase used enterprise gear from decommissioned sites and then sell it off as-is. This can also include accumulated new old stock as well. Of all similar resellers that I have dealt with the only warranty that is offered is if the item arrives is DOA. Rarely do they offer the OEM warranty, this would be otherwise misleading the consumer.
     
    Last edited: Sep 13, 2020
  11. chook

    chook Member

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    There are slightly different scenarios here.

    In some countries (US is one) the warranty is between the end purchaser and the manufacturer. In AU the warranty is between the end purchaser and the retailer. If the retailer purchases the drive from the manufacturer three years ago then their warranty will expire in two years but yours will expire five years from the date you purchased it from them If something goes wrong in the last three years of your warranty then the retailer has to wear the cost of replacement.

    Seriously, get your information together and put them into the CAT in your State.
     
  12. davros123

    davros123 Member

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    Ahhh, shit! Same bought in July 2018 - That could take my whole pool out.
    [​IMG]
     
  13. HobartTas

    HobartTas Member

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    What's the issue? Smart error code 197 is that it can't remap bad sectors (probably because it's run out of spares) and if you're running ZFS then the file system should sort that out without any problems whatsoever.
     
  14. davros123

    davros123 Member

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    Your right mate - a bit of an over reaction:)
    But that first drive ( c0t500003977C3023D0d0) looks very sick and while I am running an rsync it's spitting out Hard and transport errors, is at 100% busy and simple things like zpool status are hanging for ~1 minute before responding.
    I'll replace it and we'll see where we go from there

    Disk 1 is definitely dead disk walking. 100% busy...replacements on it's way
    Code:
    Disk I/O and activity last 10s
    Device (rd/s  wr/s  w%  b%)
    cloud        
       r: 3, wr: 2, w: 100%, b: 100%
    rpool        
       r: 0, wr: 22, w: 1%, b: 2%
    c4t0d0      
       r: 0, wr: 22, w: 0%, b: 1%
    c0t500003977C3023D0d
       r: 0, wr: 0, w: 0%, b: 100%
    c0t500003977C3023D1d
       r: 1, wr: 1, w: 0%, b: 1%
    c0t500003977C30241Cd
       r: 1, wr: 0, w: 0%, b: 0%
    c0t500003977C500F16d
       r: 0, wr: 0, w: 0%, b: 0%
    c0t500003977C500F60d
       r: 0, wr: 1, w: 0%, b: 0%
    c0t5000C500CF73BDF1d
       r: 1, wr: 1, w: 0%, b: 0%
    EDIT: I need to back these files up incase it all goes boom ! The rsync to my backup server was running in kbps due to that drive - so I removed it from the pool and now running the rsync at full speed...at risk with just one redundant drive....fingers crossed.

    EDIT2: Got to love online. Ordered 2 x 8TB Ironwolf from Commputer Aliance yesterday afternoon for $295 delivered. Turned up today. Resilvering @700M/s now...so hopefully we are all good.

    Perhaps I was not over reacting after all ! Most files have rsync'd to backup server...but still not happy with this situation.

    [​IMG]
    EDIT: Day 3 Almost completed resilver of drive #1 One more drive is dying....
    [​IMG]
    image uploader
    So going to replace 3 drives now.
     
    Last edited: Mar 17, 2021
  15. davros123

    davros123 Member

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    wow - that resilver completed just in time....that second drive has now shat itself! Time to replace the next one TOSHIBA MG05ACA8 Z6OPK0ARFXJD

    Code:
      pool: cloud
     state: DEGRADED
    status: One or more devices has experienced an unrecoverable error.  An
        attempt was made to correct the error.  Applications are unaffected.
    action: Determine if the device needs to be replaced, and clear the errors
        using 'zpool clear' or replace the device with 'zpool replace'.
       see: http://illumos.org/msg/ZFS-8000-9P
      scan: resilvered 4.00T in 26h35m with 0 errors on Wed Mar 17 16:34:07 2021
    config:
    
        NAME                       STATE     READ WRITE CKSUM      CAP            Product /napp-it   SN/LUN           IOstat mess       SMART
        cloud                      DEGRADED     0     0     0
          raidz2-0                 DEGRADED     0     0     0
            c0t500003977C500F16d0  ONLINE       0     0     4      8 TB           TOSHIBA MG05ACA8   Z6OTK06UFXJD     S:0 H:90 T:131    -
            c0t500003977C500F60d0  ONLINE       0     0     0      8 TB           TOSHIBA MG05ACA8   Z6OTK08KFXJD     S:0 H:0 T:0       -
            c0t5000C500C8575AA0d0  ONLINE       0     0     0      8 TB           ST8000VN004-2M21   WKD2Y9JY         S:0 H:1 T:0       -
            c0t500003977C3023D1d0  DEGRADED     0     0   159  too many errors      8 TB           TOSHIBA MG05ACA8   Z6OPK0ARFXJD     S:0 H:226 T:587   -
            c0t5000C500CF73BDF1d0  ONLINE       0     0     0      8 TB           ST8000VN004-2M21   WKD19MV4         S:0 H:1 T:0       -
            c0t500003977C30241Cd0  ONLINE       0     0     0      8 TB           TOSHIBA MG05ACA8   Z6OPK0CEFXJD     S:0 H:1 T:0       -
    EDIT: Pool has completed resilvering. I decided to stress it again by running a scrub, almost completed - and the remaining drives seem stable. I'll move them about for better airflow when it's complete as the temps look a bit high.

    [​IMG]

    I do have a 3rd spare red drive - but I'll wait to see which breaks next before replacing it....that drive that is flagged as ERROR complete a short SMART test ok.

    Code:
    === START OF READ SMART DATA SECTION ===
    SMART Self-test log structure revision number 1
    Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
    # 1  Short offline       Completed without error       00%     23527         -
    # 2  Short offline       Completed without error       00%     23524         -
    # 3  Short offline       Completed: read failure       00%     23452         2743122632
    # 4  Short offline       Completed: read failure       00%     23452         2743122632
    # 5  Short offline       Completed: read failure       00%     23452         2743122632
    # 6  Extended offline    Interrupted (host reset)      80%     23452         -
    # 7  Short offline       Completed: read failure       00%     23450         2743122632
     
    Last edited: Mar 18, 2021
    ~Coxy likes this.

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