Straight forward solution for remote assistance

Discussion in 'Networking, Telephony & Internet' started by yanman, Oct 27, 2010.

  1. yanman

    yanman Member

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    I'm looking for a straight-forward solution to allow me to remote login to various family PC's for tech support. It's just agonising trying to help family over phone/chat :|

    I tried a Reverse-RDP solution last night with Bitvise tunnelier but I couldn't get it to work with the S2C (client-side server-to-client port forwarding)

    Ideally I'd like to use VNC so that I don't need to login to a separate console and not log them out, and also ideally do so without requiring them to forward any ports on their routers.

    Any suggestions?
     
  2. flashy22

    flashy22 Member

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    AAMMY admin. A free utility that can work wonders, and has for me.

    I would post a link, but I'm on an iphone and cbf to deal with more than one window on this damn tiny screen. A quick google should yield results though.

    Hope it works for you :thumbup:
     
  3. s3kemo

    s3kemo Member

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    teamviewer. end of story.

    no port forwarding, works behind proxies, firewalls. havent seen it fail me yet.
     
  4. Gunna

    Gunna Member

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    Another for Teamviewer, its a great little program
     
  5. OP
    OP
    yanman

    yanman Member

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    Wow they both look great, thanks guys!

    I had a few drinks last night before attempting various methods with tunnelier etc and went to bed in quite a foul mood =D
     
  6. s3kemo

    s3kemo Member

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    It was an IT admin at a customer of ours that recommended it to me, now I use it on all my siblings and parents. They know it as "the blue icon on the desktop that gets me help from my son/brother" :lol:

    EDIT: in fact i just finished using it now for my dad.
     
    Last edited: Oct 27, 2010
  7. chunksoul

    chunksoul Member

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    teamviewer is great

    has an iphone app too.

    can control any pc from your iphone

    makes small support stuff really easy
     
  8. thrillhouse

    thrillhouse Member

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    Teamviewer. It is so easy and simple for both you and the person you are supporting.
     
  9. OP
    OP
    yanman

    yanman Member

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    Used TeamViewer last night, worked a treat! However it would be nice if there was an RDP option too as it was a little slow. Then I could use windows keys like Win+R etc
     
  10. bobrandom

    bobrandom Member

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    Teamviewer or logmein
     
  11. s3kemo

    s3kemo Member

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    Slow? What connections were you both on?

    I run ADSL2+ at home and connect to dad's laptop which runs on a NextG card... no issues there.
     
  12. OP
    OP
    yanman

    yanman Member

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    I'm on DSL2 (17/1) but my pares are on 1500/256 :/
     
  13. s3kemo

    s3kemo Member

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    Bit weird. My dad's NextG would be no more than the DSL connection, and guaranteed to have higher latency.

    You can adjust the resolution and colour depth to help increase speed though. It helps a bit for me sometimes.
     
  14. OP
    OP
    yanman

    yanman Member

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    It's still totally usable, just slower than what I'm used to with RDP :)

    Actually with NextG he's probably getting better up speed than 256kbps
     
  15. SirNemesis

    SirNemesis Member

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    You can also use VNC in push mode. This required ports opened on your router, but remote ones don't need anything. Also means you don't need to worry about remote IP's or passwords.
     
  16. s3kemo

    s3kemo Member

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    My parents live out in the sticks :lol:
     
  17. OP
    OP
    yanman

    yanman Member

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    yeh i used that a while back, but its messy and kind of a pain to setup, and get them to run the client etc.. plus then you only have VNC efficiency and not RDP. This teamviewer seems to be the ideal solution for me so far
     
  18. Gunna

    Gunna Member

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    My undestanding is that team viewer uses a better version of RDP, a more refined version
     
  19. OP
    OP
    yanman

    yanman Member

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    I assume you mean VNC.
     

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