[WIN10] surface laptop 3 display brightness

Discussion in 'Windows Operating Systems' started by spotted, Dec 2, 2019.

  1. spotted

    spotted Member

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    I have a surface laptop 3 13". It's a week old.

    If I use the F6/7 keys, the display brightness can move between 10-20% on the popup. The actual screen doesn't change brightness.

    If I use the slider in the settings, I can move all the way. The actual screen doesn't change brightness.

    I turned off 'auto brightness'. Doesn't change the above.

    I visited a computer store. Looked at their surface laptop 3s. They also cannot change display brightness.

    What's the deal here?
     
  2. OP
    OP
    spotted

    spotted Member

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    Location:
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    I looked at the microsoft store too, some have brightness working, others don't.
     
  3. OP
    OP
    spotted

    spotted Member

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    Location:
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    I ran the surface reset tool , and it crashes. But it fixes the issue anywa ..
     

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