Synology DS218+ won't power up

Discussion in 'Networking, Telephony & Internet' started by Stooge007, Jun 10, 2020.

  1. Stooge007

    Stooge007 Member

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    hi all

    after finally getting all of my photos and music on to my Synology DS218+ over the past 12 months (lol), i found i couldn't connect to it a few days ago

    no worries, thought i'd try the old "turn it off and turn it back on trick"

    so i did that, and when i tried to switch it back on, it wouldn't power on

    thought i'd leave it a day or two and see if that changed things, but no luck

    when i press the power button, the blue LED lights up for a second, then nothing happens

    i did some Googling, which suggested i should remove the HDDs (2 x 4TB Seagate Ironwolf) and try again, but that didn't help

    i also read about the "paperclip trick", which i gather is just a soft/hard reset, but it doesn't even power on to get to that stage

    before i go to the trouble of getting a warranty repair, anything else i should try?

    both NAS and HDDs are ~ 12 months old

    thanks all
     
  2. gords

    gords Oh deer!

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    Depending on how quickly you need the files on the NAS you could:
    • Buy another DS218+ chassis
    • Move the drives to another Synology NAS (e.g. another Synology 2 or 4-bay chassis) and it'll migrate your data and most of the settings over. I just did it to move from a DS218+ to a DS918+. There's a blog post I found here (https://atherbeg.com/2017/10/24/how-to-move-disk-group-to-new-synology-nas/) that has some details and a link to the procedure on the Synology site.
     
  3. ShaneHm2

    ShaneHm2 Member

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    Are the drives powering up when you try it in another pc (obviously don't format it just try to make sure the drives are powering).
    Also is the power brick rattling or anything like that
     
  4. McPoyle

    McPoyle Member

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  5. caspian

    caspian Member

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    given it won't even power up, I suspect that's not going to resolve the issue.

    sounds like either a dead motherboard or a power supply. either way, it's under warranty so that's the clear path.
     
  6. OP
    OP
    Stooge007

    Stooge007 Member

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    yeah it wasn't even powering up

    i got in touch with the store i purchased from (via eBay) and they asked me to send a video of the issue

    so i moved it out into the kitchen where there's better light etc., plug it in and press the button and it powered up

    moved it back into the study, popped the HDDs back in, and it boots up fine (i'm sure internally it was laughing at me and mocking me!)

    i am hoping this was not a sign of impending doom, but did another back up anyway

    still facepalm.jpg :mad:
     
  7. caspian

    caspian Member

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    good to hear it has recovered, presumably a poor connection somewhere has been rattled back to life.

    up to you, but it might be worth pulling the drives again and giving the chassis a drop test onto something. if it's going to fail you'd rather it do so under warranty, not the usual 2 days afterwards.
     
  8. SpaceFrog

    SpaceFrog Member

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    Glad to hear OP fixed his problem. I've been playing with Xpenology lately. I'm guessing that would be an option, if another synology box wasn't available or feasable.
     
  9. OP
    OP
    Stooge007

    Stooge007 Member

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    2 year warranty, so will def be keeping a sharp eye on dates

    Xpenology looks interesting, thanks for the info :)
     

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