I had an interview for an IT Support Officer role recently, it's the first interview I've done in a few years. The position was offering $70K for the following requirements: KEY DUTIES / RESPONSIBILITIES • Provide support and analysis of any problems with computer hardware and software within the organisation, and assist in troubleshooting system problems in a prompt manner. • Assist in providing technical support for any software or hardware enquiries for server systems and PC network. • Assist in restoring from backup, any information requested by users in consultation with the Manager Information Technology. • Liaise with suppliers and ensure stock of computer consumables is maintained under the direction of the Manager Information Technology. • Provide “Help Desk” support to staff on various Microsoft applications, desktop operating systems and hardware. • Maintain and monitor the IT service desk software. • Administer Microsoft network environment including the creation of new user accounts, security, authorization levels and exchange accounts. • Maintain and monitor IP telephony systems (including PABX, IP Handsets and mobile phones). I was pretty happy with my application and had prepared for the interview based around the selection criteria supplied. In the interview I was asked several (maybe 5) scenario based questions such as: •You are tasked with setting up a new site for 30 users. How would you go about it? •You are tasked with connecting two remote sites. What technologies and methods would you use to achieve this? I thought these were a fair bit more advanced than the Support Officer role I was interviewing for and was wondering if this style of question is normal for this level role? I had a good go at a couple of them but a couple really stumped me. In hindsight the correct answer was probably "Are you aware you are tasking a Support Officer with Systems Architect work?" Apologies to anyone who saw my similar thread over on Whirlpool, I just wanted to see what OCAU thought.