Everything they have said is factual, and problematic. Everyone suffers as a result of what they are "whinging" about. Anti-competitive behaviour is pretty much synonymous with "bad for everyone". There are a fair share of ultra-right wing people on this forum who adore Telstra in all her monopolistic ugliness. I think they are the only people who will agree with you on this one. (Apart from employees such as caspian who are also incapable of conceding that Telstra is a pig of a company) Did you take the time to read the article that you linked to?