I have a Telstra Cable Modem, which is overheating, emitting fumes. Rang them at 4.30am this morning. Spent an hour on the phone. They gave me instructions to go to a Telstra Store, quote Call Record Number and pick up a replacement. WRONG WRONG WRONG. Telstra Stores don't carry Telstra modems. Just wasted 2 hrs in heavy traffic and finding a parking spot in a busy Shopping centre. I am so pissed off. The store told me I would have to ring Telstra again, which just took me another 30 mins. Told me they would send one out by Startrack courier.Here is the good part(as if) I live in western Sydney and for Telstra to send out a replacement will take 3-5 working days. ARE THEY FOR REAL? I took the modem out in the shed just now and blew the dust out of it and hooked up a computer 120mm fan to the Modem.I expected 1 day maximum. Then was asked at the end of the call to rate service 1-10 get real.One very unhappy Telstra customer. I left out all the swear words.