Yeah It's gotten worse this year. I've been on messenger with up to 6 reps trying to get them to send me a new Modem or a Simcard that works with the 4G backup. I have one of those faulty ones that don't work. They keep passing me from 1 rep to another. Terrible. I'm moving to Aussie Broadband later this week, I've had enough, still not net since Wednesday last week.