Test restore using ShadowProtect - Unable to start Information Store

Discussion in 'Business & Enterprise Computing' started by Gunna, Jun 7, 2013.

  1. Gunna

    Gunna Member

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    Trialling some new backup software and documenting how to restore using ShadowProtect in the event a server goes down we know how to restore but hitting a snag with exchange.

    Backed up SBS 2011

    Restoring to a hyper-V VM with 3 separate VHDs for the below partitions.

    Restored the OS partition - C:
    Partition holding exchange DB - E:
    Partition holding exchange logs - L:
    only partition that's missing is D bu that's company data so not relevant I believe.

    Restore seems to go ok, boot into safe mode and set static IP and loop back address for DNS as ShadowProtect seems to strip these.

    Can log in ok, check services and the following services will not start:
    Information Store
    Exchange Transport
    Symantec Mail security - due to exchange DB not being mounted.

    I check the event logs and get error 7024:
    Check permissions against live server that's functioning and up and they match for the exchange folders.

    Ran check disk on all partitions and sfc \scannow and they are all clear

    Ran eseutils on the DB and had to run eseutil /r to bring the logs into the DB but the integrity check passes once the logs were bought in but there is hardly any info that I can find on the mentioned error.

    Time and date are ok on the server and no other services seem to have an issue.

    Checked StorageCraft knowledge base for the above error and parts of the error but it turned up empty so asking here.

    Another tech is going to use the VirtualBoot option that ShadowProtect to see if the same error occurs.

    Drilling down further in the event log Microsoft\Exchange\HighAvailability I get a large error relating to not being able to mount the DB etc with a transient error but not sure if related.

    Any thoughts or suggestions before I attempt to play email ping pong with ShadowProtect as it is an odd error.
     
    Last edited: Jun 7, 2013
  2. WolfenBits

    WolfenBits Member

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    If I remember correctly you need to make sure you tick "Restore disk signature" when you restore.
     
  3. OP
    OP
    Gunna

    Gunna Member

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    Hhmmmm there is no disk signature restore.

    When initializing you have the option to set a signature when choosing MBR and
    an additional 3 options when choosing GPT.

    On the advanced options I chose restore MBR, make partition active and also restore hidden tracks.
     
  4. Skitza

    Skitza Member

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    http://support.microsoft.com/kb/285116 - Try that if you haven't already.

    Also if you are getting : 0x800703EE ERROR_FILE_INVALID
    System could not allocate the required space in a registry log;

    Might be a registry issue?
     
  5. Annihilator69

    Annihilator69 Member

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  6. OP
    OP
    Gunna

    Gunna Member

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  7. Annihilator69

    Annihilator69 Member

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    Since you're going from physical? to a Hyper-V VM you need to HIR,

    Also you need to follow the post restore steps such as /chkdsk & Booting into DSRM mode to bind the NIC again on first boot.

    Also make sure NTP/clock is set on hypervisor/guest.

    I've seen people restore SBS to a VM but cause the clock is out it bricks itself.
     
  8. Great_Guru

    Great_Guru Member

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  9. Munity

    Munity Member

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    This, i would be putting my bottom dollar on this fixing it.

    Storage craft support are really helpful, ive had to contact them a couple of times and they provide great support, though call them as they can take a while to get back to you sometimes.
     
  10. Unframed

    Unframed Member

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    Did you backup all drives in the one backup job or did you run them as separate jobs?
     
  11. Iceman

    Iceman Member

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    You're restoring a database from an image based backup. Don't do this. Restore the system then restore the exchange data from an exchange specific backup product using the correct exchange DR procedure.
     
  12. NSanity

    NSanity Member

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    Conversely, Shadowprotect claims to be able to do this. Its VSS Aware. If it can't, you're supposed to call the vendor.
     
  13. Munity

    Munity Member

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    I was about to mention this, if your using continuous incremental, im pretty sure it offers to do a VSS backup once a whenever.
     
  14. power

    power Member

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    worth mentioning that shadowprotect recommend VirtualBox as well.

    If you get Shadowprotect I would recommend getting GRE as well to compliment it.
     
  15. Unframed

    Unframed Member

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    Shadowprotect will do everything he needs as it is designed for backing up servers and databases. GRE is a handy tool for exchange restoration.
     
  16. power

    power Member

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    I use SP and understand this, GRE is worth mentioning as I think it's a great product and worth recommending.
     
  17. Unframed

    Unframed Member

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    I wasn't disagreeing power. Backing you up if anything.
     
  18. ics

    ics Member

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    Shadow protect requires that the exchange logs and exchange database are on the same volume. When you backup data using image based backups, shadow protect takes a vss snapshot of your exchange volume. If the logs are on a different volume the database and logs are not in sync and as such the exchange store wont start until you do an integrity check.

    T
     
  19. Unframed

    Unframed Member

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    Not quite, it needs the checkpoint file with the database, you're right on the rest though, hence my question.
     
  20. ics

    ics Member

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    Thanks for correcting me, going from memory, now you mention it checkpoint sounds correct ;-p
    T
     

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