as I've mentioned previously, people have been experiencing issues with installs in my area, due to poor workmanship, and some other errors occurring somehow in the way towers are allocated. Some installers take the time to correct these errors at install, as they are familiar with the area and know the process to get the tower allocation corrected. Others do not, and simply follow the work order. This results in some customers being allocated a tower with a far higher number of users, and a much greater or poorer LOS, resulting in what appears to be intermittent connection issues and slower speeds due to overall lower connection quality. ISP then trots out the usual "we have no control over the limitation of the technology" and considers the matter closed. Customers continue to be connected to a tower located 5+ k's away, when their area is actually serviced by a new tower less than 1k away. There is also an issue with records somehow. Many people continue to be denied a connection, with ISP's claiming there is no service in their area, despite their direct neighbour having recently been connected to a new tower commissioned almost 12 months ago. I realise the structure behind all of this dictates this is an ISP problem, and not an NBN problem, but at the end of the day NBN wants / needs as many customers to transition over as possible, as soon as possible, to get the money rolling in. Would it not make sense for NBN to develop a process to better understand the problems being encountered by end users / customers? In my area alone at least 60% of potential customers that could be connected have either been denied for incorrect reasons, or have now become too scared to transition due to the issues encountered by other customers in the area.