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The Great Big NBN Sticky Thread

Discussion in 'Networking, Telephony & Internet' started by Akh-Horus, Dec 21, 2016.

  1. banshee

    banshee Member

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    I have always been one of those who want an explanation. "Because I said so!", was never a suitable answer. Even if a reason won't change the result, it is better to know & understand than get pissed off because of ignorance.

    So short answer, knowing will make no change to installation, but less frustration & stress to me. So "yes", it does matter.
     
  2. caspian

    caspian Member

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    there are plenty of things in life you won't ever understand, and just need to accept. this is one.
     
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  3. chip

    chip Member

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    Here I was thinking it was a utility construction project. You make it sound more like the solution to the Poincaré conjecture.

    How hard would it be so say "For this one we've found that we have to fix X, Y, Z, and we can't be certain until we start doing it that there won't be more problems. We missed the initial start date because the previous jobs had similar problems."
     
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  4. banshee

    banshee Member

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    Doesn't mean I have to like it. This sort of poor communication is one of the reasons NBNco has a bad reputation.

    There was more work required, but that seems to have been completed. The only thing done in the last 6 months, is to push the install data back another 2 times, with no explanation. And just leaving the status as 'build commenced'.
     
    Last edited: Sep 28, 2018
  5. caspian

    caspian Member

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    you've been given an availability date, and it's been adjusted when required by circumstances. I really don't know what more communication is necessary or relevant at the end user level.
     
    Last edited: Sep 28, 2018
  6. waltermitty

    waltermitty Member

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    i would rather nbnco waste hours of project manglers time writing weekly status reports to every customer than doing real work, whatever project managers actually do.
     
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  7. darknebula

    darknebula Member

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    On the flip side my dates have been brought forward by three months and I would like to know why.
     
  8. caspian

    caspian Member

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    42.
     
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  9. fredhoon

    fredhoon Member

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    My dates remain the same, I have been offered no explanation and I demand a refund!
     
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  10. banshee

    banshee Member

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    Just a line on the page where the date was changed that said briefly why it was changed. Although I did sign up for updates, they haven't sent any when the dates were changed, so doing what they said they would, might be a nice start.

    I don't want a personal notification or anything like that. Just that if the date is changed on their page, mention why.
     
  11. Doc-of-FC

    Doc-of-FC Member

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    I'm in an area where the timeline has been bumped later and later and later, FTTP loose pissing in the wind timeline from day 0 to 2 years later being bumped again, bumped from june 2018 to june 2019 and the issue and reasoning has been covered quite well on whirlpool articles, I'm not seeing why you have a problem considering the original expectation was and has always been [NBN Australia By 2020], do you have a problem managing your own expectations?

    The NBN website was always to advise you when your area was RFS, not a monologue.
     
  12. cvidler

    cvidler Member

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    Yep they are (a utiliity), and regular people are NOT their customers, so don't get the info. Their customers are the ISPs.

    Same as you don't get informed of the goings on of power pole installations, or water pipe maintenance, none of your business. If something that does require you attention is required, the notification will come from your elec/water provider not the utility owner/builder.

    If you want information talk to the company you pay - the ISP, not NBN.
     
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  13. Doc-of-FC

    Doc-of-FC Member

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    I think the best part, and to throw light on ignorance is that most of the people moaning about NBN are still referring to it as 'NBN co' a name that was dropped in April 2015...

    You've had over 3 years of brand consistency, you're failing to refer to the company correctly and are moaning about lack of transparency, have you been living under a rock or are you deliberately trolling?
     
  14. CptVipeR

    CptVipeR Member

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    ORly?

    Their own site still has it as NBN Co (as well as nbn)

    https://www2.nbnco.com.au/corporate-information/about-nbn-co.html
     
  15. DoCsIs

    DoCsIs Member

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    Anyone know how the HFC activations actually unfold?
    I'm living in a rented unit, which already has a Foxtel cable point in the lounge. NBN HFC is scheduled to go live in October. Do I receive the NBN HFC modem when I sign up to the first ISP? And does the modem stay with the apartment (I'm guessing so)?
    I would imagine that as the apartment is already cabled in, I don't need anyone to attend - but given its an apartment block, is that right? I also saw something about if its an apartment block, strata needs to authorise the install, but I imagine thats only if work needs to be done?
     
  16. chip

    chip Member

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    Eh? Based on my past exeprience in in SA and WA, this information is usually readily available when I've gone looking, Roads, water, electricity, I've always gotten advice from the utility that works are happening in the area, the expected dates, the scope of the interruptions, etc etc. In none of those cases had I technically been the "customer" of the org doing the actual work.
     
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  17. banshee

    banshee Member

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    Damn! I thought from what I read when they changed it that it went from NBN -> NBN co! You're saying I've been living under a rock, but what about their own people then? How am I supposed to know what to call them when their own people can't decide what is the right name to use! That's not brand consistency, that's brand inconsistency.

    I suppose it is technically correct, but not at all clear. Plus, when you search for their website you get redirected from nbn.com.au to nbnco.com.au. Every company I have dealt with that has changed names like that, changed their website to be their current name, so where in the past I was calling it just nbn, I only recently started calling it nbnco, because that is what it appeared to be changed to.
     
  18. caspian

    caspian Member

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    NBN Co is the Commonwealth Corporations Act registered company name. nbn is the trading name following a rebrand.

    it's hardly unique, look at your credit card statement for plenty of examples. in terms of web sites, there's a company called Alphabet Inc which has retained a trading name for one of its subsidiaries that I'm sure most people are familiar with.

    there's a set of rules of how to refer to the company in marketing material or legal written correspondence, outside of that refer to it as per personal preference.
     
    Last edited: Sep 29, 2018
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  19. caspian

    caspian Member

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    yes and yes. the HFC NTD (the modem) stays at the [edit for clarity] premises just the same as a fibre NTD does. your ISP should supply a router that is your property.

    this covers it fairly well. https://innotel.com.au/blog/nbn-self-install-for-hfc-connections/

    if you only have one BCO, your setup will look like the second image at https://www.tpg.com.au/support/setup-nbn-hfc/modem-wiring-support.html
     
    Last edited: Sep 29, 2018
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  20. DoCsIs

    DoCsIs Member

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