that's what was lost from the organisation - a sense of ownership. everyone I worked with treated the network like it was their own personal property, and looked after it as best they could. yeah, NPAMS was a lot like watching someone learn to ice skate or something. people skilled at it looked graceful, poised and effortless. people not so looked like learning to play the bagpipes, while the bagpipes are on fire. while learning to ice skate. Siebel, on the other hand, was like being briskly kicked in the nuts over and over with no idea why or how to stop it, while management stood around and continuously recited that it was a huge improvement. somehow. or so they'd told to say, anyway. fun times.