No... as it turns out, though someone else here at OCAU chimed in though, which I was quote thankful for. We had to fill out the forms and move on. Caspian is available here on a social media aspect I find - the rules changed at work to allow communication not more than a week prior and I jumped on the opportunity to grab him as an Engy to fix a problem on a Sunday. It's par for the course. You make friends and build rapport with familiar names at call centers the same way we did with Telstra years ago. We do the same for friends. that's IT. In the end, it's all about reaching those KPIs and showing the new faces on the project how the Aus IT business works now with MTM. I must say, I do like that Caspian helps folks informing them with their Copper issues. One wonders if we would have needed NBN at all if he were here doing his job during the Telstra era. meh. back to work. someone needs their call center phones and computers working at 9am tomorrow morning. They have an unstable FTTN and ETH combo. Fun.