I was Cable prior to install. No one ever attended, just send the NCD. I found a 2nd port i never realised i had but regardless doesn't solve the issue. Wont power up in either port, direct in wall power socket, and tried 2 different cables...Just cut off yesterday after issues and stability problems and hasn't connected again and cant power the DPU it seems. I'm wondering if it's something with the telephone line, it did have an active Telstra connection but no phone was ever connected it it.