TPG Mobile: Changes Afoot?

Discussion in 'Mobile Phones & Devices' started by Oppressa, Sep 24, 2013.

  1. Oppressa

    Oppressa Member

    Joined:
    Jun 5, 2004
    Messages:
    5,559
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    Just got this email

    I guess this means they're removing the big plans they used to have and lots of people would be on, and replacing with this lame thing:
    http://www.tpg.com.au/mobile/plans.php

    So I go from:
    $17 per month
    $750 of calls
    1.5Gb data

    to

    $19.99
    $500
    1Gb data

    Not the end of the world but it currently suits me perfectly :(

    Might have to jump to the new internode plans starting up...
     
  2. Sankari

    Sankari Member

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    Adelaide, SA
    Damn it, I'm in the same boat as you. Quietly enjoying my grandfathered contract, and now they're going to change it anyway.

    :upset:
     
  3. Stooge007

    Stooge007 Member

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  4. spotted

    spotted Member

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    I still have an old $9 plan which apart from low data suits me fine :(
     
  5. jlien

    jlien Member

    Joined:
    May 30, 2006
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    Location:
    Melbourne
    This is a bit disappointing, i'm still on their (now grandfathered) $15 bundle (think $300 calls, 1gb data, yes time)

    I did want to switch to their $1 plan (just to keep my number) as i also have a 2nd work provided phone but unfortunately that's gone also.

    I've contemplated moving away from TPG, but I have about $100+ with them in various forms of bonds (namely, roaming)

    Does anyone know if these bonds are refunded when you port away?
     
  6. jlien

    jlien Member

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    May 30, 2006
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    Location:
    Melbourne
    Looks like this lame thing got even lamer. The plan was downgraded overnight. I get the strongest impression they're not so interested in the mobile market anymore and they're not even trying to make their plan attractive to anyone.


    3G Plenty Plan Saver
    $19.99 per month
    $500
    250MB
     
  7. Gunlock

    Gunlock Member

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    Jun 4, 2009
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    Location:
    Melbourne
    So anyone on any TPG mobile plan will be moved across to this new plan in 2 weeks time?

    Balls to that. Another provider here i come.
     
  8. OP
    OP
    Oppressa

    Oppressa Member

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    Been looking around and researching all the providers as well as using this site: http://www.whistleout.com.au/

    Vaya Power Plan 18 looks like the best for me. I'll wait to see what TPG does...
     
    Last edited: Sep 26, 2013
  9. mtma

    mtma Member

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    4,855
    Beware of the 1MB sessions with Vaya, quite the downgrade in useable data for some.

    I think LC offer pretty much the same level of service (funny they're meant to have been bought by Vaya) with the exception that they still run 1KB data counting.
     
  10. LEE0337

    LEE0337 New Member

    Joined:
    Sep 26, 2013
    Messages:
    1
    Hi All,

    I also recieved this email and I am on the $17.99 "no contract" plan. I believe the email to be seem slightly misleading and has brought about some confusion. However, it may have even been purposely written to prompt people to change their mobile plans but this is just speculation.

    Anyway at first I thought that the email meant that my plan would be terminated but after some thought and analysis I have come to the conclusion this is not the case. I think everyone should read the email again. It doesn't state anywhere that our services will be terminated just that terms and conditions have changed. Please calm down... and relax a little and...

    Also check these pdf on the TPG website

    http://www.tpg.com.au/forms/Discontinued_Super Value.pdf
    http://www.tpg.com.au/forms/Discontinued_Pay as You Go.pdf

    it says:
    "The ... plans have been DISCONTINUED as of .... Existing ... customers who are currently subscribed to these plans are not affected"

    So if you keep paying you can keep the plan.

    While I'm not entirely happy with the service and some of the changes from TPG it is a budget mobile service provider so it is expected...
     
  11. Shado

    Shado Member

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    Location:
    Brisbane, QLD, Australia
    The email doesn't say anything about plans changing, the older plans have been gone for a while, but everyone's been able to keep them.

    It would be dumb of them to change them (particularly for people like me who nearly never use the maximum anyway), it would just be a reason for them to lose a lot of paying customers.

    I'll wait for them to actually make an announcement about discontinuing a plan before moving, particularly now that they've made it possible to move within a week....
     
  12. Malakai

    Malakai Member

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    699
    Location:
    Brisbane, Australia
    So already there is only one plan available which is $19.99 for $500 and 250MB and as of the 15th of October the new terms mean that they can terminate our service with only 7 days notice instead of 30 days.

    That means that existing customers plans are not affected though... unless they give you 7 days notice that your plan is terminated.

    Interesting times ahead.

    Also I wonder if the ADSL plans will suffer the same fate. Probably not.
     
  13. Simonk83

    Simonk83 Member

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    How do you actually go about advising TPG you're cancelling your service? Is them receiving the mobile churn request from the other provider enough? :D They can bill me for the next 14 days if they like.

    Or are we supposed to email them?
     
  14. BuuBox

    BuuBox Member

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    Porting out should be enough.

    May be somewhat early to be panicking based on a fairly minor change in the terms and conditions - especially given the customer gets the same reduction in the notice period.
     
  15. Simonk83

    Simonk83 Member

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    No panic involved, just the links above have pointed out that I could get a 4G service for a couple of dollars more than I pay for the 3G at the mo. May as well just switch while I can be bothered :)
     
  16. tangcla

    tangcla Member

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    How do they count their sessions?
     
  17. Panorama

    Panorama Member

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    May 25, 2008
    Messages:
    20
    whats internet tethering?

    still I prefer tpg thpough... vaya don't have the bundled value plans as tpg... and tpg still cheaper.
     
    Last edited: Nov 18, 2013
  18. OP
    OP
    Oppressa

    Oppressa Member

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  19. OP
    OP
    Oppressa

    Oppressa Member

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    So TPG have just released some new plans. Very strict on the data though!
     
  20. Deltoid

    Deltoid Member

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    Brisbane
    If they cancel the grandfathered plans I'll switch to these guys

    http://www.liveconnected.com.au/mobile-plans-4g

    $19.90 a month for $650 of calls and 1.5GB data. And it is 4G (not that I can use it on my Nexus 4).

    Anyone know who they resell?
     

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