Hey guys, got a fleet of Ubiquiti Access Points and two of these are at a clients premises providing a WIFI network which is working fine. Unfortunately, the UAP's seem to be unable to phone home back to our controller which currently runs on a SBS VM in a data centre. I can see the the UAP's have IP's and as said, they work fine but are un-manageable at this point in time. For starters, the network has an active domain controller running SBS 2012 from memory. The main gateway is every technicians' best friend - a Telstra Netgear Genie router. The Telstra router is the main gateway to Telstra FTTP inter webs. The domain controller is also doing DHCP and also DNS I believe. I've tried adding "ubiquiti" under DNS and putting the UAP controller URL into the FQD field to no change. Now why can't the UAP's communicate with the controller? I can't ping the hostname but I can't do that from home either so that's not much help. I've tried countless reboots of the UAP's, but don't want to restart the DHCP service on the SBS as there's a good 200 devices on the network and this includes printers etc which probably don't have a static IP. I also haven't restarted the DNS server on the SBS server, unsure if this is likely to be of help. I also haven't restarted the Telstra router as my only opportunities have been remote and if it doesn't come back on I'm gonna have a bad time. I've add the necessary ports into the port-triggering settings of the Telstra, but can't help but wonder if the router needs a reboot for this to come into effect. I've also tried disabling port triggering to no change. I can ping 220.127.116.11 from the UAP via SSH and get a response so the UAP can access the outside internet. Any thoughts as to what I can try from here? Has anyone had issues with UAP's behind Telstra routers? As there's a few devices offline through the fleet of UAP's and I can't help but feel like these offline devices are all on Telstra connections.