So i'm with IInet, and previously have had success with them in my area (recently moved). Their support has been fantastic in helping me get the new place up and running and i've been talking to them about crappy speeds that i should not be getting at the house. The issue is that i'll sync at 16000, and i'll be able to use it at this for like a day or 2, then all of a sudden it will drop down to like 6000-4000. Line attenuation will shoot up and it will start to drop sync as well. Tech has been out multiple times and keeps saying the phone is fine, the phone is fine (funnily enough while i was on the phone to the iinet tech, the phone line cut out half way through the conversation, and this was after the tech was there). What i have found is that the first wall socket in the house is faulty (i wiggled the phone line, and all internet access stopped, it dropped sync, and then it connected in at 900). Are telstra responsible for this first wall socket, or do i have to get a sparky in to sort that out?