Weird Problem with Modem and Website

Discussion in 'Networking, Telephony & Internet' started by aussie7, May 29, 2019.

  1. aussie7

    aussie7 Member

    Joined:
    Jul 3, 2001
    Messages:
    1,951
    Location:
    Maroochydore QLD
    I have a strange problem where I cant connect to the work website, via the work modem. any other connection to the net works, just not through the work modem.

    I've been on the phone with telstra who said it's the website host has blocked out ip address and the host says the proxy website changes the IP address and that can't be at their end. I've also reset the modem and it didn't fix it.

    Anyone got an idea where I should be looking for a solution :confused:

    TIA :thumbup:
     
  2. caspian

    caspian Member

    Joined:
    Mar 11, 2002
    Messages:
    10,016
    Location:
    Melbourne
    it's pretty unlikely to be the modem. powercycle it to be sure.

    can you ping the website? if no, where does a traceroute go? does it ping OK using the URL?

    can you ping it with full expected packet size? if not, what's the largest non-fragmenting packet size you can ping it with?

    can you view it via a VPN or at least a free proxy?

    does the same problem affect more than one device?
     
  3. OP
    OP
    aussie7

    aussie7 Member

    Joined:
    Jul 3, 2001
    Messages:
    1,951
    Location:
    Maroochydore QLD
    Thanks for the Reply :thumbup:

    I haven't tried pinging the website
    I have tried a proxy and it still didn't work
    yes anything connected to the nbn modem including laptop and mobile phone can't connect to the website by either wifi or cable :(
     
  4. asho444

    asho444 Member

    Joined:
    Feb 7, 2012
    Messages:
    906
    Location:
    Sunny Coast
    is your work modem set up with a VPN or something?
     
  5. OP
    OP
    aussie7

    aussie7 Member

    Joined:
    Jul 3, 2001
    Messages:
    1,951
    Location:
    Maroochydore QLD
    no just a nbn modem connected to the work pc and I use wifi to connect to it
     
  6. OP
    OP
    aussie7

    aussie7 Member

    Joined:
    Jul 3, 2001
    Messages:
    1,951
    Location:
    Maroochydore QLD
    tried pinging and traceroute times out :(

    on to the website host now, hopefully the ip just needs to be white listed
     
  7. OP
    OP
    aussie7

    aussie7 Member

    Joined:
    Jul 3, 2001
    Messages:
    1,951
    Location:
    Maroochydore QLD
    for anyone interested, the problem was the website host had blacklisted our ip address due to an email issue :tongue:
     
  8. caspian

    caspian Member

    Joined:
    Mar 11, 2002
    Messages:
    10,016
    Location:
    Melbourne
    just your IP or the subnet? are you running static or dynamic IP?

    I pretty regularly get recipient mail server rejection notifications because I'm swimming in the same dynamic IP sewer as a few tens of thousands of other people, some of whom have no doubt gotten individual IPs banned due to infected machines. normally a drop and renew of the session fixes it.
     
  9. OP
    OP
    aussie7

    aussie7 Member

    Joined:
    Jul 3, 2001
    Messages:
    1,951
    Location:
    Maroochydore QLD
    just our static ip, the issue was one of the email accounts on the hosted website had an incorrect password, so our ip got blacklisted due attempted logins with wrong password
     

Share This Page

Advertisement: