Ah, so it's someone elses responsibility to find a way technology can help the business - not the Information Technology department. If Engineering or Supply Chain or Management or even HR see a better way to do business, they implement it. But IT actively resist any change, even if other departments request it. Until someone from the top forces them to make a change, IT won't do a thing. As far as those who hold the purse strings - how does it make financial sense to format machines that come with Win 7 and install new copies of XP? Where I work now, we could easily move to a new OS. Other than mainsteam applications, everything of ours is web-based. All the new PC's came pre-installed with Windows 7, but IT has formatted them and installed XP. And 32-bit at that, so they can't even use the full 4GB of RAM. At least they're finally installing Office 2007 - sure Office 2010 would have made more sense, but at least it's a step up from Office 2003. I've worked in IT. And yeah, half the people you have to do shit for are technological cavemen. But always doing the minimum reqiured, and resisting anything more, doesn't help anyone. You're going to have to move on eventually, and the longer you resist the more time you waste fixing an obsolete system.