Wifi Connection Problems

Discussion in 'Networking, Telephony & Internet' started by MCD311, Oct 23, 2019.

  1. MCD311

    MCD311 Member

    Joined:
    Apr 6, 2005
    Messages:
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    Location:
    Sth Coast NSW
    My sons little Dell Inspiron 11 for school is really making life difficult
    About 2 years old and working fine until recently
    Wifi can connect to school or home network but no internet
    It does connect to the network and can see other local pc, but No access to internet
    Same issue at home and school
    Wifi set to DHCP
    School tech officer worked on it for an hour or two and said it was a driver issue
    But it hasn't been fixed
    I have reset settings and ipconfig, flushed dns, disabled power saving on wifi and even tried a USB wifi dongle
    Seems it isn't a physical problem but some sort of settings
    Anyone got a clue?
     
  2. s4mmy

    s4mmy Member

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    When you ping say google.com is it resolving or...?
    Antivirus?
    What browser?
    Etc
     
  3. OP
    OP
    MCD311

    MCD311 Member

    Joined:
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    Location:
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    I didn't ping but presume no resolve
    network says 'Connected, No internet'
    Has an IP address on local network but no access beyond
    No anitvirus - we MS Security in Win10 would be active
    Browser Chrome
    To be clear no changes made sine it was working except a possible driver update in the background
    A nearly identical machine for my other son working fine
     
  4. harrye30

    harrye30 Member

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    Probably shouldn't assume;

    1. Ping google.com, does it resolve or not?
    If no go to 2
    2. Ping 8.8.8.8, does this resolve? if yes go to 4, if not go to 3.
    3. Set your IP configuration statically and repeat step 2.
    4. Set your DNS to a public option such as 61.88.88.88 or 1.1.1.1 and ping google.com, does it resolve? if yes go to 6 if not 5.
    5. Have your sons school image the device.
    6. Troubleshoot whatever device is dealing out DHCP.
     
  5. power

    power Member

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    sounds like you have spent a fair amount of time on this already, i'd recommend backing it up and just reloading it.
     
  6. mesaoz

    mesaoz Member

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    Sounds like a DNS issue, maybe your son manually set the DNS address in an attempt to bypass a school filter with the help of some of his friends and cocked it up?
     
  7. power

    power Member

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    or set some kind of vpn up in his browser.
     
    mesaoz likes this.
  8. CQGLHyperion

    CQGLHyperion Member

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    My brother recently had a similar issue with his ageing dell laptop. I set the DNS servers in both the wireless and wired devices as it was affecting all connections.

    Pretty sure he had this issue not long after getting the laptop, but can't remember what I did to fix it.
     
  9. power

    power Member

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    *insert nuke it from orbit meme here*

    seriously the amount of stuffing around by yourself and this other guy, yeah clean slate time.
     

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